We ship to anywhere in the world using UPS. If you would like your order gift-wrapped with a greeting, please specify in the area during your online checkout. We make every effort to ship out your order as soon as we receive it. However, due to the possibility of events occurring that are out of our control, we cannot guarantee an exact delivery date. We will keep you informed about the status of your order and will contact you via email or telephone with any questions. Please contact us on (508) 696-7957 with special shipping requirements.

Service Standard: Overnight orders will ship the same day if ordered on a weekday by 12 noon EST. All other orders require one to two business days to process before shipping. Business Days are Monday through Friday, excluding holidays determined by common and other freight carriers.

Ordering and Shipping Confirmation: Upon successfully submitting your order, you will immediately see a thank you page containing your order number and order details, which you should print for your records. After ordering, you will also receive an email confirmation from www.rileysreads.com containing your order details. We will normally confirm receipt of your order within an hour of ordering. We will also email you when your order has shipped and provide you with your order tracking information where possible. Order status and tracking information may also be viewed in your Riley’s Reads account.

Shipping Methods: Most items are shipped via UPS or FedEx. Every shipment is insured against loss or damage. Please inspect all packages for damage before signing the delivery confirmation. If damage is visible from the outside, reject the shipment (being sure the driver notes the damage) and contact us as soon as possible. You must report any damaged or broken items to Riley’s Reads within 7 business days of the delivery date. Do not discard the packing materials that the item(s) arrived in. It is needed to keep the packing materials in order to expedite a damage claim.
We can ship orders anywhere in world. However, orders for delivery outside the continental U.S. are only accepted by phone. International orders and orders shipping to Alaska, Hawaii or Puerto Rico will incur an additional shipping charge. We do not ship to P.O. Box or A.P.O. addresses.

Most items will arrive in 5-9 business days (excluding holidays). Items with longer lead times are noted on the product pages of this web site. In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by phone or email. If you order multiple items, they may arrive at different times. Express Shipping is available on some items. Call for details.

Christmas Orders for in-stock items shipping with our Standard Service must be received by December 14 to ensure arrival before Christmas. Express Shipping orders may be placed until December 20 for delivery before Christmas. However, additional charges will apply.

Payment Options: We accept American Express, MasterCard, and VISA credit cards. We do not accept cash, money orders or CODs for orders placed online, telephone, mail, and fax.

Sales Tax and Other Charges: This site supports the collection and remittance of Sales Tax for the state of MA. Please note that Customers outside the United States shall be responsible for the payment of any import taxes, duties, tariffs or similar charges which may be imposed over and above ordinary shipping charges.

Telephone, Mail and Fax Orders: We encourage you to order online for the fastest possible service. You may also place orders by mail, including payment in full for your order. Personal checks will require a ten-day hold for clearance.

Backorders: This site supports backorder processing. Please note that your credit card will only be charged when items you have ordered are released for shipping (shipping charges and sales tax are charged for the entire order on the first shipment).

Credit Rejection: Because we do not charge your credit card until your order is released for shipment, it is possible that the charge may be rejected. In this event, we will send you an email notifying you of this occurrence and cancel the related order lines (in the case of backorders, your card may be charged at different times as product come into stock).