Satisfaction Guarantee and Return Policy

Returned items qualify for exchange only. Items must be returned in new condition. Defective items must be exchanged for same items only. No refunds, exchange or returns on special orders or Bushel of Books. Cost of shipping will be deducted from total refund amount.

If you receive a damaged or defective book, please contact Riley's Reads Book Returns at (508) 696-7957 or email zoe@rileysreads.com for a replacement.

Returns must be shipped via an insured carrier. We suggest using UPS to ship your package. Call 1 800-PICKUPS(742-5877) to find a UPS location near you.

Return Shipping Instructions:

• It is the customer’s responsibility to wrap the book in a protective manner. We suggest that you wrap the book in the same material you received in.
• Shipping costs and tracking are the responsibility of the customer.
• Books must be returned by a traceable method (i.e., UPS, FedEX, DHL, RPS). The customer is responsible for the returns shipment until we receive it.
• The RA# must be clearly written on the outside packaging.

Ship books for return to Riley's Reads – RA# (insert number), 29 Main Street, Unit #1, Vineyard Haven, MA 02568

Damaged / Defective Books

• Defective / damaged books must be returned within 10 days for credit or replacement.
• In this instance, shipping will be paid by us. There will be no restocking fee.
• Please call the office first for instructions on how to return damaged / defective books.

Questions?Contact Zoe at zoe@rileysreads.com